Support | Thriveport

Here you can find the latest information on app updates and answers to Frequently Asked Questions.


If you still have questions, you can contact us directly for support.

Your message will be read within approximately two business days.


Known Issues / Update Status

MoodKit

Version 3.1 - Now available! Please update before submitting requests.
  • Touch ID bug fixed

Moodnotes

Notable bug reports currently being evaluated:
  • None
Version 2.2.1 - Now available! Please update before submitting requests.
  • Emoji crash fix
  • Numerous UI improvements
Version 2.1
  • iMessage app stickers introduced
Version 2.0.1
  • Numerous new feeling words added
Version 2.0
  • iCloud Sync/Backup
  • Updated “Insights” dashboard
  • New thinking trap and enrichment suggestions
  • Multiple reminders per day
  • and more!

FAQ

Is it possible to backdate entries in Moodnotes and MoodKit?

Yes! Simply start a new journal or mood rating entry and then tap on the date field to select an earlier time or date.

Is it possible to delete entries in Moodnotes and MoodKit?

Yes! Delete an entry by swiping it left while in list view.

Are your apps available for Android?

Unfortunately, we do not currently have apps for Android or any platform other than iOS. We aim to do so in the near future, but at this time we cannot provide any sort of estimate for when that might occur.

NEWS: If you are interested in being among the first Moodnotes for Android beta users, please sign up here!

Will you be creating iPad versions?

Not at this time. Our primary focus has been and continues to be to create mobile health applications for the iPhone. We may do so in the future, but at this time we cannot provide any sort of estimate for when that might occur.

What happens to my app data if I upgrade to a new iOS device?

UPDATE: Moodnotes 2.0 features iCloud Sync & Backup! Be sure to activate iCloud in your device's Settings, as well as in the Moodnotes Settings tab.

For security reasons, all of your app data resides on your device, unless you have iCloud Sync activated in Moodnotes (version 2.0 and greater). Before migrating to a new device, be sure you have completed both of the following steps before restoring your apps (and data) from iTunes or iCloud:
  1. Update your app to the latest version and then backup your entire device to iTunes or iCloud (in order to backup your app data).
  2. Export all of your journal entries and other data via email for safe archiving, as there is always the possibility of data files being corrupted during restore.
Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes
iCloud: iCloud storage and backup overview

How soon can we expect the next app update?

This is a common question, but a difficult one to answer. Although we are committed to providing quality updates in the timeliest manner possible, we are not able to provide specific information regarding when the next update of a given app will be released. In some ways, a new update is always pending. This, of course, involves more than meets the eye, with at least the following phases: Finding and resolving bugs/crashes —> prioritizing backlogged ideas and user requests —> identifying optimal implementations —> programming —> beta testing —> problem solving —> more beta testing —> submission for App Store review —> Apple’s approval —> new update release.

Thriveport, LLC Privacy Statement

Your privacy is extremely important to us, as we recognize that it is critical for users of apps like MoodKit® and Moodnotes® to know that the information they input is secure.

Personal Information

We do not collect any personal information (i.e., user-entered data) from our app users. Like many app developers, we use third party companies (viz., Flurry & Google Analytics SDK) to collect statistical information about our apps. This information consists of anonymous, aggregate usage and error statistics/analytics. You can read Flurry's Privacy Policy at www.flurry.com and Google Analytics' at https://support.google.com/analytics/answer/6004245?hl=en. These analytics give us an overall picture of how our apps are being used (e.g., frequency, type of device, iOS version, crash reports, etc.). The information is totally anonymous and no personal details are included. This information helps to guide our ongoing development of the apps and contributes to the improvement of the user experience. We recognize that not all users wish to allow access to such information and, therefore, there is an opt-out option in our apps allowing you to choose whether to participate or not. You can find this opt-out in MoodKit® under Settings > "Share Statistics," and in Moodnotes® under iOS Device Settings > Moodnotes > "Allow Analytics."

If you send us a query or feedback via email, your email address and/or any other information that you provide (e.g., your name) will be visible to us.

Use of Personal Information

If you contact us via email and a reply is necessary, we will use your email address and/or any other information that you provide (e.g., your name) to contact you directly. This is the only use we make of personal information.

Disclosure of Personal Information

We will never disclose your personal information to any third party outside of our company and development partners (i.e., independent contractors and joint venture partners such as ustwo™ studio).

MoodKit® & Moodnotes® Disclaimer

The activities, tools, and information found in MoodKit and Moodnotes in no way substitute for care provided by a trained professional. Please seek help from a licensed mental health professional if you believe that you may be suffering from depression or another mental health disorder. If you are unsure whether MoodKit or Moodnotes is right for you, or about how to best implement its content, be sure to consult a licensed mental health professional about your concerns.
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